Garage Door Repair Frequently Asked Questions

Yes, we offer garage door emergency service. We answer our phone calls 24/7. 

Don’t get trapped. Pull the emergency release cord to open the garage door.

Step-by-Step for How to Open Your Garage Door When the Power is Out:

1. Find the RED cord that is hanging down from the opener rail.
2. Pull down on the handle. If the handle is not there pull down with the RED cord.
3. A loud noise may be heard.
4. The garage door should lift easily by pushing/pulling up on the bottom garage door panel.
5. Keep your fingers away from in between the panels.
6. If the garage door doesn’t lift easily or will not stay open, call a professional and get a Garage Door Tune-up.

Learn about the LiftMaster 8550W Beltdrive Garage Door Opener that has a battery back-up, so you won’t have to lift the garage door manually. 

Most likely, you have a sagging garage door chain.

Reasons for a Sagging Garage Door Chain: 

1. Check on top of the garage door opener. The bushing is going bad if you see black powder residue. If black powder is present, it’s time to replace the gear and sprocket assembly.
2. Check on top of the garage door opener to see if the sprocket (the part the chain is wrapped around) may be leaning or bent. The garage door is very heavy and putting a lot of pressure on the sprocket causes wear and tear. Time to replace the gear and sprocket assembly.

If you are experiencing these issues, it is time to have your garage door opener serviced by a garage door technician.

The garage door and garage door opener have many moving parts.  Over time, just like your car parts, garage doors and garage door openers begin to show wear and tear.  If the garage door isn’t tuned-up on an annual basis, the garage door and/or opener can become loud, stop rolling up and down smoothly, or stop working altogether.

When a garage door has been hit by your vehicle, many things can occur. If you are not a trained garage door service professional, you should not try to put it back by yourself. Fixing it on your own could potentially damage your garage door even more and could result in needing a new garage door.

Prices vary based on size, material, insulation, and design. We offer on-time appointments with a Service Technician on time to come out and evaluate your options. We also have a garage showroom in Plano where customers are welcome to come and see what we have to offer. 

Yes, a new garage door is one of the highest-return home improvements.

We recommend professional maintenance at least once a year. 

Regular garage door maintenance keeps your garage door safe, reliable, and prevents costly breakdowns before they happen.

Yes. Use the manual release cord (usually a red handle) to open it by hand.

Small tasks like lubrication or sensor cleaning are safe, but spring repairs should be done by garage door professionals.

This usually means the safety sensors are dirty, blocked, or misaligned. If cleaning them off and re- aligning does not fix the problem, contact our office. 

No. Garage door springs are under high tension and can be dangerous. Professional replacement is strongly recommended.

We do not sub-contract. Our garage door technicians are company employees. 

When your garage door goes off track, trying to fix it yourself can be very dangerous. The cables and torsion springs will need to be recalibrated. Unless you are a trained technician, call a professional. This will save you a lot of time and money.

A minor adjustment may be needed on the motor of your garage door opener. Call a professional for a tune-up.

Is it making a humming noise?

You may have a chain drive opener. Check the gears inside the case. They may be worn and need replacing. Call a professional.

Is it noisier than usual?

You may have a screw drive opener, which may need to be lubricated and adjusted. Call a professional for a tune-up.

Does your door go 1/2 way down or almost closed and goes back up?

Your motor may need a minor adjustment. Call a professional for a Tune-up. The service technician will thoroughly check all moving parts to make sure your garage door and garage door opener is in top working order.

A minor adjustment may be needed on the motor of the garage door opener. Call a professional for a tune-up.

We would recommend that you call a professional. This is a symptom that there is more going on than what you might see. Give us a call to come out and give you a free estimate.

Professional garage door installation usually takes 3–6 hours, depending on door type and   complexity.

  No. Operating a door with a broken spring can damage the opener and pose serious safety risks.

   Slow operation can result from worn parts, lack of lubrication, or garage door opener motor Issues.

Signs include slow operation, grinding noises, inconsistent opening, or failure to respond to garage door remotes.

We accept cash, check, and most major credit cards. There is a 3.5% convenience fee for card purchases. 

This usually happens due to dirty or misaligned safety sensors or an obstruction in the garage door’s path.

Yes. Extreme heat, cold, and humidity can impact the garage door springs, tracks, and opener performance.

Belt-drive and wall-mounted openers are the quietest options and are ideal for  attached garages.

Some homeowners can install one, but professional installation is recommended for safety and proper alignment. 

Yes. They offer remote access, real-time alerts, and increased security via smartphone apps.